Submission of complaint

You must always submit your complaints regarding the operation, the activity, the services and the incidental failure of our library in writing.

The feedbacks will be handled in accordance with the complaint handling procedure and the applicable data protection provisions. We always endeavor to resolve the issues satisfactorily.

Ways of submitting a complaint:

Online, by completing the Complaint Submission Form.

In case you want to submit your feedback as a complaint, make sure you select this option and provide your contact details.

Complaint Submission Form >>

In person at the circulation desks.

Please visit one of our circulation desks and fill in the relevant form. Check the form to submit your complaint as a complaint and provide your contact details.

You will find the printed versions of the complaint handling procedure of the DEENK and our data management information at the circulation desks.

Contact details of our Libraries>>

By Post

Please send your completed complaint submission form to the Director’s Office of the DEENK (4032 Debrecen Egyetem tér 1.).